Return Policy

Return Policy  NB Cosmetiques

At NB Cosmetiques, we are committed to delivering the right products to our customers and ensuring a smooth and satisfying shopping experience from start to finish. Every order is carefully processed, packed, and shipped with attention to detail. However, in the unlikely event that you receive a product that is different from what you ordered, we sincerely apologize for the inconvenience and will take immediate steps to make it right. In such cases, we offer a full refund or will send you the correct item at no additional cost. To be eligible for this refund or replacement, you must notify us within 30 days of receiving your order. Please contact us at nathaliebeautyofficiel@gmail.com with your full name, order number, and a clear photograph of the item you received. This helps us verify the issue quickly and accurately. Once your request has been reviewed and the error confirmed by our customer service team, we will process your refund or arrange to ship the correct product as soon as possible. We may require the incorrect item to be returned, and in such cases, return instructions and shipping costs will be fully covered by us. Please ensure that the product remains unused and in its original condition during this process. Your trust means everything to us, and we want you to feel confident and valued with every purchase you make. At NB Cosmetiques, we stand by the quality of our service and are dedicated to resolving any mistakes with professionalism, transparency, and care.